viking river cruises cancelled 2022
Crystal River Cruises has canceled its four remaining Crystal Ravel sailings this December. They may run multiple ships back-to-back where you would transfer to another ship where the river is having navigational issues. On November 26, 2021 when speaking with VRC representative we were informed that out ********* is in the form of a voucher and has no cash value and cannot be refunded. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. My experience with Viking River Cruises is that if they cancel, they will either refund your money or give you a voucher in excess of the cruise value for you to rebook. We paid for Travel Protection Water levels are unpredictable and can vary day by day, depending on what the weather brings. It will take of the expiring vouchers and the booking can be changed with no problem whatsoever once a schedule for 2024 becomes available. The pandemic has not ended, and some sailings have been cancelled due to too many Covid-19 cases onboard. If you have a question or would like to make a press inquiry, please contact: Scott Mackenzie We were told that since we used vouchers we were not eligible for a refund per policy. I will never travel with Viking . Viking changed their policy after they took all our money, lured us into taking now worthless vouchers. Viking Venus : cruise round Med and on to Israel.This was a wonderful itinerary , a beautiful ship , excellent food and service. These levels can swing widely both up and down. Submitting a response indicates a willingness to work with customers to make things right. Booking # XXXXXXX Guests and travel advisors with affected departures have been notified. Wanted us to travel with 3 flights via 2 countries, when we complained they hid behind T & Cs very sneaky & very poor customer service, they cited they couldnt absorb costs of a more direct flight routing. That is all it took, I was hooked. Viking Neptune is a new ship that will join the fleet in 2022. Why didn't Viking pay to dock? I have contacted Watcdog BBC who are interested. We are told now that change is not possible at all because vouchers have expired. Europe is now seeing the same kind of climate change conditions that are affecting the Western United States. This is our third time to book a trip, and in 2023, the medical requirement is still in place. This matter has not been properly escalated to the legal department.Our time is running off to recover our money and we can not travel due the vaccines requirements and the only absurd respond that we get is to transfer our vouchers.We are extremely disappointed of Viking Cruises after we decided to support the company. Passes which had been canceled since BA flight had been late. Another factor that should be considered is trip insurance. By Alyssa Lukpat and Ceylan Yeginsu. This complaint was posted by a verified customer. Their ad is wonderful but after all is said and done it is all crap. Heres what you need to know about water levels on Europe rivers and what to expect if youre booked on a river cruise or considering booking one. I purchased two of each of the following through ACH: A recent CNN article proclaimed that summer droughts like the current one, plus global warming, could signal a death knell for river cruises in the near future. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. The photo is from my first premium, international award flight in 2012. But this is one American that will never sail with this awful company ever again. The booking # is *******. He made the commissions, we will not sail and lose 14,000 dollars. NEW! The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. Feb 1, 2023. If you voluntarily cancel your cruise you may only get a partial or no refund depending on how close to departure you cancel your cruise. They have no intentions of giving my money back .Do I not have any rights? #6339759. We accepted the vouchers in good faith. Posted September 18, 2021. Claim your profile to access Trustpilots free business tools and connect with customers. Scenic. Norse Atlantic Airways to Launch NY-Rome Flights. We called our AAA travel agent and she notified Viking on September 17,2022, we were scheduled to leave on September 22,2022. 488 total complaints in the last 3 years. Desired outcome: You dont cruise in Egypt in June/July because its too hot. They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. Just return on our river cruise . This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. It's also a classic cruise itinerary. Not at all, according to Rudi Schreiner, president and co-founder AmaWaterways as long as youre willing to be a little bit flexible. Published: Aug. 08, 2022, 9:30 a.m. Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. The cruise lines plan their itineraries to mitigate this risk. We asked to transfer the trip to my son and grandson, but transferring the tickets is not allowed. The guest services lady said well you can complain at the Share your photos and videos with others to prove the truth of your words. Each time I received a pro forma answer saying "it is company policy that future cruise credits have no cash value and cannot be refunded or exchanged once booked." It was our first river cruise it was 23 days Bucharest to Amsterdam with Viking . The Po River flows 400 miles across the top of Italy from the Alps to the Adriatic Sea. No one expects to have to cancel a cruise. I complained initially that I was not given a direct flight. He lied. Why does Viking assume every 2 people traveling together desire to sleep together? He replied "absolutely no way both medically and because ************ weakens her immune system!" We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. "They disembark in the morning, they go on the shore excursion, and they come back on the other side on the sister ship. After 5 minutes she came back and said the manager said nothing they could do but charge a 50 percent fee for canceling. Their luggage has been moved over automatically so by the time they arrive on the ship they have their luggage, and then they sail on the other ship back to the destination.. Viking Polaris Current cruise: 13 days, one-way from Buenos Aires to Valparaiso-Santiago Viking Expeditions Tracker Itineraries Deck plans Accidents Viking Neptune Current cruise: 137 days, one-way from Fort Lauderdale to London-Tilbury Viking Ocean Tracker Itineraries Deck plans Viking Mars Current cruise: 14 days, one-way from Sydney to Auckland Thank you. I asked the captain how deep the ship would be if it sank. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. Viking Cruises will test all guests and crew for COVID-19 with daily PCR testing when sailings resume, as part of the company's new Viking Health & Safety Program, the cruise line recently announced. NEVER BUY A VIKING CRUISE VOUCHERWe will be sailing with a different cruise line and will not be back to Viking. The sailings. All Mekong River cruises through Vietnam and Cambodia have been suspended until November 30. . "The safety and security of our guests and crew is always our top priority," a Viking representative told Travel Market Report. However, you wont be entirely out of luck if your itinerary changes once you arrive at your ship. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. Its not an American company so they feel like they can treat Americans any way they want. The drought category in England has reached the most severe designation of severe drought. Viking booked the hotels for these excursions. The current welcome offer on this card is quite lucrative. We never sign or agree to sail with vaccines passport as requirement.No one respond our emails or our attorney except a woman name ******************************* that behaves like an iron wall to talk to anyone else. Viking River Cruises Viking Rolf (Photo: Viking River Cruises) Applies primarily to to bookings with the following content. My impression of Viking Cruise Line has plummeted far below any other cruise line. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. I hope this is something you can help with. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. For an explanation of our Advertising Policy, visit. We again purchased Vikings trip insurance through Trip Mate to cover the cost of the trip. In the case of low water, the crew can dump the ballast water and reduce the freshwater to 60 tons (two days worth), and just refill as needed. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the. Because there was no time for a further delay, we paid the tickets to the airline. We booked a river cruise (Danube) for March 2022. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. The difference between what they gave us as a credit for a 2023 cruise (which we booked so we didn't lose all of our money) and what we originally paid is $3,494 dollars. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. Companies will need more ships to carry the same amount of cargo, increasing transportation costs all of which have a negative impact on the European economy. By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. Before you decide to. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. Subscribe to Apple News. ST PAUL, Minn. There's been a lot of fanfare surrounding America's Great River cruise operated by Viking Cruises. Desired outcome: . Thank you. 4. We are older and don't want to keep rescheduling this with the hopes of one day being permitted to board their ship. In this case, you will receive a full refund of your cruise fare. We also paid Port Tax for Honduras even though they chose not to book and pay to use the pier there. Passengers from across the country say they've. them to clean my clothes again and every night I am on the cruise, Read full review of Viking River Cruises and 1 comment, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I had to cancel due to ill health and provided over five months notice. Very disappointing. This content has not been approved or otherwise endorsed by any of these entities. It also stated that if we were unable to use the voucher we could be refunded the original amount we paid to Viking. We missed 2 ports of call and 1/3 of our sites to see the auroras. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. Royal Caribbean International | Travel Requirements & Safety Protocols. Viking Cruises has ceased all operations in Russia this year in response to the Russian invasion of Ukraine. US. Not one thing but some flowers in the rain and unsafe steps and more Booking number 7141933 This happened 52 days before sailing. Poulsbo, Washington. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. A place on the excursion I tried to book. The line confirmed the steps to TTG on Wednesday (2 March) and said it was "deeply opposed" to the . Any help to resolve this matter will be greatly appreciated. The typical characteristics of river boats regardless of cruise line are about the same. The cruise line offered her future cruise vouchers worth 125 percent of her fare. Desired outcome: The trip was more expensive so we paid with our vouchers as well as cash. The Viking Ocean Cruises 2022 Grand Polynesia Voyage has come to a triumphant completion in Los Angeles. In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. This is an awful company to deal with. Because these problem spots are well known, river cruise lines can find ways to mitigate the issues with savvy itinerary planning. I could sail on another cruise line for a lot less money. I told a member of staff about this and was directed to use a toilet on the top deck. This review was chosen algorithmically as the most valued customer feedback. Viking River Cruises 548 complaints 314 resolved 234 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Do not book with Viking Cruises ,they turned my cancelled trip into vouchers with expiration dates that I never knew about. In November ******************************************* She had major surgery December 12th. Sandi. Because of the positive test result as well as his need for further dr evaluation, we had no choice but to cancel the trip. My experience with Viking River Cruises is that if they cancel, they will either refund your money or . Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. They refuse to accept the fact that they changed the terms of the contract. This site does not include all card companies or credit card offers available in the marketplace. Companies can ask for reviews via automatic invitations. I have three times tried to contact Viking, by phone, email, and chat. Guests and travel agents on impacted departures are in the process of being notified. I was never informed that the vaccine would be required to sail and that our money would not be eligible for a refund. Viking Cruise recommends that their customers insure their travel & trip with Trip Mate Travel Insurance. We also carry about 500 tons of water, that is ballast and fresh water for the guests.. Many passengers were distressed by the lack of fresh water. We booked a Viking River Cruise with AAA travel in August of 2019 for $14,497 for two people which excludes the insurance cost. We want our money back since we will never met the requirements to sail and we never agree to those requirements, Our booking number is XXXXXXX and is associated with ********************* ********. Viking suggested that I should talk to my travel insurance company to reimburse the cost of additional airfare cost. We are not asking for a refund for the vouchers but to simply have them reissued to be used toward another cruise. Scheduled and rescheduled elder family care and pet sitting services. We only wanted our money to be applied to another cruise in 2023. The dire news youre reading about low water levels in Europe now, especially along the Rhine River, mostly concerns the cargo shipping industry in Europe. The food was awful , the service bad some waiters were very rude we were forced to do a lot of included tours or couldnt leave the ship . We used our voucher prior to the expiration of the voucher, to book a cruise for March of 2023. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Any comments Viking? Key West was on the itinerary but Viking told us 5 months before they would not be docking. Since the ships are nearly identical, if you do transfer to another ship, you should be in a similar stateroom as the original ship. He he tried to take the trip solo, he was charged. In addition to requiring all guests and crew be fully vaccinated before setting foot on board the 930-passenger Viking Sky, the cruise line implemented a robust contact tracing system, daily PCR. #VikingVictims. This will surely increase the credibility of your complaint. Jan 26, 2023 01:33pm. BBB Business Profiles generally cover a three-year reporting period. It was too windy and not safe so decided not to try to use their tender.
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