waitrose interview process 2020
I have worked in retail for the past three years and love interacting with customers. No pressure at all. Waitrose Interview Process. They just asked you standard interview questions that you would know. The interviewer wants to hear that your references will positively describe you. I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. This video will reveal what questions are asked most often in Waitrose interviews and will teach you how to answer them. Let the interviewer know you are aware of the need for a flexible schedule and that you can work any schedule they need. Focus on describing what form of reliable transportation you will use to get to work if hired. Talk to the interviewer about a time you have handled a supervisor who does not interact with you in a way you like. You may have a portfolio or even photos on your phone to share. "I have worked with many personalities and management styles with great success. Be sure you answer honestly, so your response aligns with your employer's. How would you deal with a customer complaint in one of our stores whilst working for Waitrose? ", "I believe with a little training, I could very easily create some attractive displays. The best way to discuss your salary expectations is to use your current earnings as an example. Tell me about a time you worked in a team. Application form followed by basic aptitude test. The interviewer does not want to hear that you left your previous job because you did not like your boss or are switching industries because you could not tolerate the schedule. Perhaps you want to learn how to work in a leadership position or learn how to work in sales. I have solid references who will attest to that as well. Followed by some behavioural questions then a general chat about availability etc. If the customer was being verbally abusive, I would tell them that I want to help them if they would please be less aggressive. There is a fine balance between being accommodating and being a pushover. How would you manage food temperature in the freezers/ fridges? Focus on describing the positive reasons for wearing a uniform. ", "I want to work for Waitrose because I always shop here. Still not convinced? ", "I understand that I come from one of your competitors, so I hope you can see why it would benefit Waitrose if you hired me. I went today and got the job on the spot! Assure the interviewer that you can commit to a wide range of hours. I have worked in a leadership role for five years and always lead by example. Your interviewer is looking to see that you are proactive and that you can handle the stress of unexpected situations that can arise. Quick, easy and simple. They just asked you standard interview questions that you would know. Felt like a formality rather than a real test of an interview. The way you answer will show the interviewer if you are a self-starter or if you will require constant supervision. First, when would you like to have this position filled? The hiring process at Waitrose takes an average of 16 days when considering 7 user submitted interviews across all job titles. Give Me The Answers To My Interview! To make yourself stand out, thank the interviewer at the beginning of your response for letting you ask questions. Last year my earnings were ?52,000, and I would like to stay in the same range or slightly higher based on my years of experience in this industry. Perhaps another store in future. ", "I think uniforms are a great way to provide a feeling of unity in the workplace. I handle surprises using common sense and keeping courtesy to others top of mind.". Glassdoor users rated their interview experience at Waitrose as 78.0% positive with a difficulty rating score of 2.60 out of 5 (where 5 is the highest level of difficulty). The interviewer wants to hear that you can work in different types of situations but that you do not need close supervision. I do not prefer close supervision as I am confident in my skills. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. ChloeO. I applied online. I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Felt like a formality rather than a real test of an interview. If you have a former supervisor who commented on your excellent communication skills in a letter of recommendation or performance review, use their description in your response. Had to do a task, too. "Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. First is the psychometric tests followed by a group interview and then a solo interview. I am also at a stage in my life where I have the stability of a good home life and partner, and as such, I am now able to dedicate more time to working flexible, and unsociable hours if and when required. My math skills are strong, and I am confident I can meet your expectations regarding accepting customer payments. If you are a college student or have another outside obligation that will hinder you from working a specific day, let the interviewer know during your interview. The job description should have prepared you for the shifts you will be asked to work. Our date tracking prior to 2019 was not accurately kept. ", "I understand this role will include working evenings, weekends, and holidays. Stupidly hard questions for the role - it was like I was interviewing to be CEO. The main thing the hiring manager wants to hear is that you are responsible and organized. I have been slowly building my credit and recently qualified for a mortgage to purchase another home. Q9. ", "I value honesty, so if I saw a coworker stealing. Get started with your Free Employer Profile, Night Shift Stock Replenishment Interview, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. I felt everything was relevant. They will think that it is respectful and it shows you have good manners. If unsure of the best decision, I would ask my supervisor for clarification. If you were fired, they want to know if you will admit why you were fired, if you take responsibility, and what you learned from the experience. Why do you want to work for Waitrose? (worldwide success stories from our YouTube community! Focus on giving an example of going above and beyond the typical job duties that will make you stand out from other candidates. If you discover a coworker stealing, the hiring manager wants to hear that you would advise your supervisor or manager and let them handle the situation. Everyone needs to remain respectful, and I would not hesitate to ask a customer to offer that respect in return. This is your opinion, and you can answer how you would like. Learn more here. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. After assuming a management position, our turnover rate decreased by 30%. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Perhaps you helped your manager with their workload, offered to help a customer with their purchases, or covered a shift for a coworker when they had a sudden, unexpected family emergency. Be open and honest. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. I applied online. I also appreciate your contribution to the communities in the UK and abroad. Thank you for asking. In addition to handling change, the interviewer wants to see if you can recognize when change is required and be confident enough to present that to your organization. Get started with your Free Employer Profile, Night Shift Stock Replenishment Interview, Customer Service Representative Interview. Waitrose interview details in Sheffield, UK: 14 interview questions and 9 interview reviews posted anonymously by Waitrose interview candidates. It's great to be 10-15 minutes early rather than just showing up on the dot. You will be better prepared to answer the question if what they wrote is fresh in your mind. The questions were easy to answer on the spot and required little to no preparation. I know how to deliver amazing customer service, have excellent interpersonal skills, and have been the top cashier for the past six months in my current role. Which all went well. After this discusses hours I was available to work and when I could start. If I could express a preference, I feel that I am best with a manager who allows me autonomy while still investing time in me through mentorship and training. This video. TIP #3 During your Waitrose interview, there is a strong possibility you will get asked situational or competency-based questions that require you to give an example of when you worked as part of a team, provided great customer service, dealt with a customer issue and also worked hard to solve a problem. Discuss with the hiring manager Waitrose's core values and why you think you are the top choice for this role. ", "Last year, I worked at a high-end jewelry store where sales goals were intense, and the rewards were high. Richard McMunn is a former Fire Officer turned interview coach who has over 20 years experience within the recruitment industry. I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to work every day. It is also good to have copies for the interviewer if they would like a copy for their file. In my current position, we have a leaderboard, and I like that concept because it creates a healthy bit of personal competition for me as well. Do you have a process in place for reporting these types of situations?". The interviewer wants to know what you hope to gain by working for Waitrose. Be sure not to mention names and end on a positive note. A job search isn't just a one-sided hunt. Very laid-back, almost forgot I was in an interview. Then once got through that stage. Focus on being direct and honest, and explain why you left your last place of employment. I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. I like to seek out diverse ideas, opinions, and thoughts from my team to build strategies and solve problems. The hiring process at Waitrose takes an average of 21.05 days when considering 42 user submitted interviews across all job titles. ", Our Professional Interview CoachLauren McCabe Reviewed the Above Answer. I was invited to a teams online call to talk with a manager, and basically have a virtual interview. I think that I would be the best person for this job because I have a great appreciation for what Waitrose is achieving in the retail marketplace. 2023 PassMyInterview.com. We do not have advertisements on our pages but we do try to make money through paid-memberships. It's okay to discuss your hobbies and interests but keep it brief. I applied online. If you sound cocky or arrogant, the hiring manager may feel you would be challenging to work with. Despite being competitive, we have a great work environment where we help each other when someone is struggling to meet their quota. Common stages of the interview process at Waitrose according to 1,343 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. 9 answers. The actual interview took around 45min, again give examples of good customer service, time when you went out of your way to help, how you cope under pressure etc. "I feel that performance incentives are a great idea. If you want to ace your upcoming interview, practice with our topical-based interview question sets. If you have examples of displays you have created, be sure to share that with the interviewer now. I am energetic, dependable, honest, and have a strong work ethic. Candidates applying for Shop-floor Assistant (Christmas Temp) had the quickest hiring process (on average 1 day), whereas Graduate Trainee roles had the slowest hiring process (on average 150 days). Your job duties will include speaking with customers, coworkers, and managers. Q4. This question determines if you can function well in a competitive environment. The result has been a positive work environment with healthy competition. I feel that my retail marketing education, as well as the fact that I am bilingual, makes me the best candidate for this role.". Yes, I do have a couple of questions. Focus on being honest in your response. In my current position, the hours are great, my coworkers are nice, and I receive fair compensation.". It was fast and easy, asked several questions and had a group part before. Name a time youve faced a problem and how did you overcome it? Interview questions and answers were first added on July 30th, 2018. Then once got through that stage. "I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness. Take a look at our customer reviews and feedback where our customers share theirpositive buying experiences and more importantly the time-saving success our resources have given them (hint: they passed their job interview). Super nice interviewer and easy questions. They also guide our commitment to empower all Partners who work here, whichever part of the business they work in:DO RIGHT: We act with integrity and use our judgement to do the right thing.ALL OR NOTHING: We put everything we have into everything we do.GIVE MORE THAN YOU TAKE: We put more in, so everyone gets more out.BE YOURSELF. Full Suggested Answer & Detailed Response, Question 2, ", "I have a transformational leadership style. Want to know what questions Waitrose ask at interview? Leadership at the retail level can open up many career options, such as store management, district-level leadership, and even corporate opportunities. While I feel that Waitrose's 30-day return policy is more than fair, there may be situations where a customer could not return the item in that time frame. "I have a strong creative flair and enjoy creating attractive displays. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. It is best to show that you can work with various management styles. Waitrose is a British employee-owned supermarket store with over 3009 shops across the United Kingdom. Can you give an example of where you showed leadership? Interview Questions for Waitrose Supermarket Assistant.Tell me about how you worked effectively under pressure.What is most significant to you in an Executive Waitrose Supermarket Assistant. It felt good to help, and I do not mind helping others when needed. Most people are enthused about being rewarded for their successes. The hours were just not right for me in the end which is a shame. Focus on describing the attributes that make you a great employee and how they will benefit Waitrose if hired. "I left my last job because there was no room for professional growth or advancement. I have an excellent letter of recommendation if you would like a copy for your records. ", "The part of the job that excites me the most is working with customers. I would guess that the reason an explanation has to be given is that it provides you with useful information relating to a specific product. It may not be possible for everything to work out smoothly, such as getting your shift covered or making it to work on time. Show that you can react appropriately when you see that your employer, coworker, or customer has a need that goes beyond your usual day-to-day expectations. ", "I am very comfortable working independently. All rights reserved.PassMyInterview, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UETerms & Conditions | Privacy Policy. Candidates applying for Shop Assistant had the quickest hiring process (on average 5 days), whereas Hospitality Partner roles had the slowest hiring process (on average 21 days). If you do not have experience working in retail, be honest with the interviewer and tell them you have not worked in retail before. Show the interviewer that you rose to the challenge and were excited to push yourself to be the best. It felt excellent to go above the call of duty that day.". How would you manage food temperature in the freezers/ fridges? One time a situation did not go the way you expected, How would you deal with a customer complaint, Asked how I would deal with workplace situations, Tell us about a time you adapted your style to suit someone else. "My current sales position is highly commission-based, so my colleagues and I are quite competitive. I fully believe in honesty at all times.". These can include telephone interviews, video interviews, face to face interviews and assessment centres. Wow, you give by far the best advice. It costs quite a bit of time and money to conduct reference checks, so they want to know ahead of time if there will be a reason for you to be disqualified as a viable candidate. I ask them if they have questions, I actively listen, and I am great at reading body language. Now INSTANTLY download the suggested ANSWERS to the WAITROSE INTERVIEW and PASS your interview! Strong customer service abilities and a customer-focused approach to work; Be able to resolve customer complaints and deal with queries in line with company policy; Follow your training and operational procedures to meet the requirements of your role; Demonstrate effective team-working skills and complete tasks thoroughly and efficiently; In certain Waitrose roles, you will be required to work unsociable hours and also at weekends; Wear the Waitrose uniform with pride and act as a positive role model for the organisation; Meet the expectations of customers with a view to encouraging them to return to the store time and time again. Stupidly hard questions for the role - it was like I was interviewing to be CEO. If you respond that you rely on your managers to keep you motivated, the hiring manager may feel you lack the drive to succeed and do a good job. 2023 PassMyInterview.com. What is your most important success so far? That shows you are proactive and value workplace relationships and communicating with others. If I have a question or require assistance from my manager or mentor, I will not hesitate to ask them. The interview was a simple exercise looking for ideas on how to improve a hypothetical store. It is a definite plus if you have cheered on your competitors and helped them along the way. Asking the right questions and very brief. If you come across as the type of person who requires constant recognition for everything you do, the interviewer may feel that you would be a challenge to work with.
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