alight customer care representative job description
We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Stay updated on our new opportunitiesJoin our. DISCLAIMER: At Alight, we are reimagining how people and organizations thrive. * Adept at quickly navigating between multiple computer applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type) Be prepared to answer why you are interested in this particular job opening. Apply for Customer Care Representative I, Healthcare Benefits at Alight today! Every colleague shapes how Alight can become better, stronger and brighter together. Depending on the location, skills, and experience, a customer care representative earns between 66,700 NGN and 196, 000 NGN respectively per month. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. * Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. They answer inquiries by phone, e-mail, web chat, or social media. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. then the employee has changed 1 company and 1 job. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Customer Care Representative Human Resources. Customer Care Representative Job, Remote or Ohio City, OH, Customer Care Representative Job, Remote or Indianapolis, IN, Customer Care Representative Job, Remote or Texas. Acknowledging and resolving customer complaints. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Nuestros clientes dependen de ReedGroup para servir como expertos en una variedad de ausencias, requiriendo un dominio en el conocimiento de mltiples sistemas y productos. Learn how this feature works. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! By applying for a position with Alight Solutions, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. Alight SolutionsEasy 1-Click Apply Customer Care Representative, Human Resources - Texas Virtual (Work From Home) job in Springfield, MO. Average Alight Solutions Customer Support Representative yearly pay in the United States is approximately $37,872, which meets the national average. Lensa, Inc. - Lensa is a job search engine. * Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types Knowing our products inside and out so that you can . These teams are a critical component of Alights health care,retirement and HR-delivery services. Travel Cons. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution and we will find it. How accurate is this most likely Total Pay range (base + additional) of $34K-$45K/yr? We are mindful that our actions affect the lives of millions in meaningful ways, through the work we do for our clients, our relationships with each other, and the contributions we make to our local and global communities. Averages based on self-reported salaries. All Rights Reserved. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. * Flexibility to work rotating shifts (8 hours) and extended hours as necessary. Es trabajo desafiante, pero estamos comprometidos a tu xito como lo ests t! Si es as , entonces ReedGroup es para ti! Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. Alight Solutions Customer Care Representative Reviews Updated Jan 30, 2023 Search job titles Find Reviews Filter Clear All English Filter Job Function Administrative Arts & Design Business Consulting Customer Services & Support Education Engineering Finance & Accounting Healthcare Human Resources Information Technology Legal Marketing Apply to Operator, Distribution Manager, Senior Benefits Analyst and more! Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. * Demonstrate a high level of confidentiality and professionalism At ReedGroup, you'll have the support and flexibility to achieve your professional and personal goals. Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Our people are our greatest assets at Alight Solutions because People Matter! Only applicants from locations above will be considered. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Take lead in trainings of groups or community-based facilitators in good agronomic practices and financial literacy. Find the best jobs in the US, apply in 1 click and get a job today! Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. These teams are a critical component of Alights health care,retirement and HR-delivery services. Meet Alight Customer Care Watch on Why Alight? Customer Care Representative Human Resources. Copyright 2023 Grabjobs Pte.Ltd. You can deactivate or delete job alerts by clicking the button below. Quick Apply. Job Details. Some related job titles areCustomer Support Representative salaries with median pay of $42,111,Customer Service Associate salaries with median pay of $38,241,Customer Service Specialist salaries with median pay of $41,669,Customer Service salaries with median pay of $36,900. The Engagement Guide works in conjunction with the Annual Fund Director and leadership team to implement dynamic and successful donor relations and annual giving programs in support of Alight's mission and fundraising goals. At Alight Solutions, we are reimaging how people and organizations thrive. Every day, our customer care representatives are on the front-line of care, advocating for people - ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. It's why we're so driven to connect passion with purpose. There is no travel required for this position. Carry out monitoring visits to verify information provided by . This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Customer Care Representatives interact with the company's customers and are responsible for answering questions, solving problems, handling complaints, taking orders and promoting products and services. This job is no longer accepting applications. Join our team. Alight Easy 1-Click Apply. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. * Ability to multi-task using several Windows applications at once while assisting a customer on the phone. At Alight, we are reimagining how people and organizations thrive. Help us reimagine how people and organizations thrive! https://www.consumer.ftc.gov/articles/0243-job-scams. Get hired today! A customer care representative's salary covers health benefits, transportation, housing, and other related benefits. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Our people are our greatest assets at Alight Solutions because People Matter! Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. 88 followers . We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. Como un representante de servicio al cliente en ReedGroup, ayudars a personas a navegar la logstica y la administracin de sus ausencias de trabajo. CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Please enter a Name and Password so you can update your Job Alerts in the future. HDHP or PPO available., At Alight, we believe a companys success starts with its people. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Alight Solutions Health Client Leader Atlanta, GA 17d $121K Per Year (Employer est.) Full-time $12.50 an hour. 2023 Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. This training will take place during the first 5-weeks of your employment, and the hours are full time. This is a 6 months project and we offer Full Time Shifts (Rotating). Alight Solutions San Juan is looking for real people, who are passionate about customer care. Alight also offers a comprehensive benefits package. We're always looking for great talent. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Our Promise The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Required Skills. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. * Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). At Alight, we believe a company's success starts with its people. At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Learn more about our Customer Care offices, 43 resume tips that will help you get hired, 10 resume writing tips that will help you land a job, Guidelines for what to include in a resume. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight | San Juan, PR. Ten paid holidays per calendar year (8 fixed and 2 floating). Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Work-Life Balance We want you to join our company with 25 years of industry experience. * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. View similar Customer Service / Guest Services jobs below. Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, Mississippi You're able to quickly input and retrieve data while working with the customer on the telephone. We strive for Excellence Every Day by collaborating with our clients and colleagues. Interested in Workday positions? Get hired today! * Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Be Real with Alight and help us re-imagine how people and organizations thrive. Because transformation takes a workforce. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! We reward continuous improvement and encourage you to own your own development. * Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we'll provide the necessary equipment, of course!) This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. For more information on Job Scams, please click the link below to review information posted on the Federal Trade Commission Consumer Information site. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. * Handle a high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required. Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Visit investor site Looking for an Alight office? This position supports Alight s benefits administration and HR BPO platform businesses. It's why we're so driven to connect passion with purpose. At Alight, we believe a company's success starts with its people. Position: Alight Alumni Customer Care Representative I<br><p><br><br><u>Job Description</u><br><br></p><p>This posting is specific to candidates who have previously worked with Alight as a Customer Care Representative.<br></p><p>As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Esto incluir ser el primer punto de contacto para los clientes que necesiten ausentarse del trabajo, debido a enfermedad o heridas, o a responder a sus preguntas. Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. Knowledge of Disability Management, FMLA, and Workers Compensation is a plus, and a background in disability insurance or health care is also favorable. We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. Check out our current jobs that have a virtual/work from home option. Get a free, personalized salary estimate based on today's job market. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . This role is charged with motivating donors to be engaged and involved, as well as successfully facilitating annual . Bilingual (English/Spanish) Customer Care Rep - Virtual. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. Apply online instantly. Alight is committed to the continued development of our colleagues. Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. * Express yourself in an open and honest manner Customer Care Representative Job, Remote or Oklahoma City, OK. At Alight, we believe a company's success starts with its people. , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. Alight Solutions is proud to be named to the Top 100 Companies for Remote Jobs by @FlexJobs! at Alight Solutions. Want to receive job alerts for similar jobs? We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. As a Customer Care Representative 1 , a typical day to include the following: Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. * High School Diploma or equivalent is required, bachelor's degree a plus From company leaders to our newest colleagues, we all play a role in bringing our values to life. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. Our people are our greatest assets at Alight Solutions because People Matter! As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Our story starts with a simple universal truth: Every business is a people business. Customer Care Representative, Human Resources - Texas Virtual (Work from Home) job in Billings, MT. The estimated additional pay is $2,234 per year. We embrace the diversity, unique backgrounds, and individual perspectives of our people to create an inclusive workplace. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . You have reached your maximum number of active job alerts. Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. Our people are our greatest assets at Alight Solutions because People Matter! You will be notified during the hiring process which checks are required by the position. Reporting Relationships Posting id: 823465203. Salary information comes from 39 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. * Strong attention to detail with critical thinking skills This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. On average, Willa Davie works for one . Our people are our greatest assets at Alight Solutions because People Matter! There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. They inform them about products and services, answer their questions and resolve their issues. Alight Solutions Easy 1-Click Apply. * PEOPLE MATTER is one of our company s core values. Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. As a Customer Care Representative, you will report to a Customer Care Team Leader * Make independent complex decisions within the scope of your authority You have successfully created a new job alert. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US.
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